Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your fragrances 100% authentic?
Yes, all products sold on Creed Boutique are guaranteed 100% authentic. We source our fragrances directly from the House of Creed in France to ensure the highest quality and heritage.
How should I store my perfume to maintain its quality?
To preserve the integrity of the natural ingredients, store your fragrance in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What is your return policy for opened bottles?
Due to the nature of our products and for hygiene reasons, we can only accept returns on unopened and unused items in their original cellophane packaging within 30 days of purchase.
Do you offer complimentary samples with orders?
Yes, every fragrance order includes two complimentary samples, allowing you to explore other scents from our collection before committing to a full-size bottle.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Please note that because fragrances are classified as hazardous materials due to alcohol content, they must be shipped via ground transportation.
Can I track my order after it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.